Shipping Policy

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we may not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund in store wallet.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. Note: For shipping outside India the shipping cost and time may be different than that displayed on the website and hence it needs to be verified before placing the order. It can be verified on info@purebot.in

3. Returns

We will accept returns due to change of mind as long as a request to return is received to us and the items are returned to us within 10 days of receipt of item and are returned to us in original packaging, unused, if the packaging has not been opened and/or damaged and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds may be processed to store credit or Wallet for a future purchase. We will notify you once this has been completed through email. We will refund the value of the goods returned in store wallet but will NOT refund the value of any
shipping paid & GST paid or taxes paid as per government policy applicable at that time. For more details on refund, please refer to our refunds policy. In case of returns, the customers will be charged convenience fee @1% of the product value charged in the Original Invoice. This convenience fee will be exclusive of GST.

4. Delivery Terms

4.1 Transit Time

In general, domestic shipments are in transit for 2 – 7 days or as per location of delivery & courier company guidelines.

4.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order unless it is a pre-order. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 Courier Partners

We will ship the products using reputed services only. If your location is non-serviceable, your order may be cancelled with a refund in the wallet for future purchase.

4.5 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications:

Upon dispatch, customers will receive a tracking id from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If you do not receive a tracking id, kindly email us at info@purebot.in

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.

7. Duties & Taxes

GST has already been applied to the price of the goods as displayed on the website

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations as per refund policy at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. There may be cancellation fees so please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as per policy of the courier company.

9.1 Process for parcel damaged in-transit

We will process a replacement/compensation as soon as the courier has completed their  investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a replacement/compensation as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at info@purebot.in or call us at 9321318430 Shipping policy can be modified by Pure Bot Solutions LLP without prior intimation.